Queue status sorting or removing black status?

[dranjbar]

Hi All,

Is there anyway to remove agents in the queue that are either logged off on the computer or even sort the queue by status to make it easier to manage?
At the moment it shows logged off agents as the dark grey status in order of extension number, but i can imagine how hard this would be with 40 agents apart of one queue with only 5 ages on at any particular time.

These are just dummy accounts at the moment.


Had a look through the forum but couldnt see anything related other than a sorting request.

Thanks

 

[Naveen | Cal4care]

Hi dranjbar,

At the moment we can't remove or sort the "Logged out" extensions.

 

[ChrisC_3CX]

@dranjbar
This is indeed not possible but I've found a similar feature request in our Ideas Section so please do consider giving it a read and upvoting it: https://www.3cx.com/community/threads/switchboard-improvements.77781/