Queue - What to do when no agent is logged in

[mattdarnell]

Aloha,

V20 update 2, hosted by 3CX.

How do you control what happens to a call when it enters a queue and there are no agents logged in?

I don't see an option for that in 3cx, now the calls just hangs up - it doesn't follow the no answer forwarding.

Mahalo!

-Matt

 

[NicholasP_3CX]

When there are no agents logged in, the "Destination if no Answer" is triggered.

Check what this destination is set to.