Quick Pit Stop with Release Candidate 4

[N_G]

V20 finish line in sight.​

Release Candidate 3 has gone as expected with no major issues reported. A small number of bugs were found - fixes for which are included in RC4. With this release, we’re on track to cross the V20 finishing line in the next few days. Watch this space!

Fixes & Improvements​

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• Continue reading the Original Blog Post.

 

[Felixcat]

• Continue reading the Original Blog Post.

• Continue reading the Original Blog Post.

Morning Nick, when do you anticipate a windows installer for on premise will be available?

 

[timmbo]

Hi Nick.

When it will come the Presence in Bridges?


Bye
Timm

 

[CallingFromMars]

Can we somewhere in v20 see the active client connections like deskphones, WebClient and apps like in v18?

 

[MSCO]

Not quite sure where to post a small visual bug, so I guess I'll do it here:

As a partner, we have changed our company name quite a while ago (like a year or more now?).
On the Admin Dashboard of a V20 3CX PBX, it still shows the old name.
When you click on the old name to view the License Details page, the new name is shown correctly.
This may be confusing for our customers to initially see that old name there on the dashboard.

 

[SnakeRiverWebDevelopment]

As a partner, we have changed our company name quite a while ago (like a year or more now?).
On the Admin Dashboard of a V20 3CX PBX, it still shows the old name.

Make sure that your company details are correct in the partner portal https://portal.3cx.com/partner/company this ma be different than https://portal.3cx.com/partner/profile

 

[nikolascx]

@timmbo Presence in bridges - Q1-Q2
@CallingFromMars - We have the phones page which shows connected phones (Deskphones) and Client Apps. But not webclient sessions. Showing the webclient sessions is overkill in our opinion so we removed them in V20. There will be too many to display and manage anyway.
@MSCO Company details - open a support ticket to check if details are 100% correct.

 

[Guillaume Bourgeois]

Hi Mr. @Nick Galea

I apologize for cluttering your post.
Am I mistaken, or is it possible that you mentioned at the 3CX very nice VIP event that the feature described here in this idea would be available in the V20 Update 1?

Inquiry : The ability to automatically synchronize users whose email addresses match, without automating their creation, without having to manually select them from a list named "Only these users"... I don't want to start any rumors, which is why I'm asking the question to refresh my memory, please.

Thread 'Add M365 Sync Users option for "Sync only matching qusers"'
https://www.3cx.com/community/threa...s-option-for-sync-only-matching-users.125306/

Otherwise, I will definitely encourage my clients to vote on this idea, to address an issue we are encountering. (Forgot to add users to the Only these users list)

Thx

 

[nikolascx]

Hi Mr. @Nick Galea

I apologize for cluttering your post.
Am I mistaken, or is it possible that you mentioned at the 3CX very nice VIP event that the feature described here in this idea would be available in the V20 Update 1?

Inquiry : The ability to automatically synchronize users whose email addresses match, without automating their creation, without having to manually select them from a list named "Only these users"... I don't want to start any rumors, which is why I'm asking the question to refresh my memory, please.

Thread 'Add M365 Sync Users option for "Sync only matching qusers"'
https://www.3cx.com/community/threa...s-option-for-sync-only-matching-users.125306/

Otherwise, I will definitely encourage my clients to vote on this idea, to address an issue we are encountering. (Forgot to add users to the Only these users list)

Thx

Hello Guillaume Bonjour!

Unfortunately the control/logic used here, is used in many places / mostly integrations.
Touching it now will be detrimental and will open up all these areas for testing again. (we are working to finalize the release now)

The users need to be added to the list.
There is a search field, you can search and see what has been added, and if search finds user is unchecked, check the user and it will be added. I think it is okay. When you add a user to M365, you need to come to 3CX and add the user here.

Thank you so much

 

[Guillaume Bourgeois]

Thank you very much for your response, and especially for your detailed explanations.

I understand the complexity of modifying such a mechanism, especially when comparing the efforts required to perform the task of adding users to the list.

Just to clarify my point and thus avoid misunderstanding, the issue is not the burden of the task but the fact of forgetting to add users to the list. Forgetting to add a user generates a service call that the client creates, handles, and intervenes on.

Additionally, in the scenario where the client adds the user themselves in their department as a Department Administrator, they do not have access to add the user to this list.

As I mentioned, it's not a matter of effort but rather an issue of ensuring a positive experience for the clients.

That being said, does this justify delaying the launch of v20? Obviously not !.
I suggest letting people vote and analyzing the amount of cumulative votes in a few days. Maybe this will justify the effort to implement this functionality in a future version? Or perhaps, on the contrary, it is only an issue for a minority of people, and it may not be worth the effort to include it in a future version . The votes will tell us more about its popularity, if you agree. Perhaps I am completely mistaken.

Without intending to insist,

Thx

Kind regards

 

[CallingFromMars]

Hi,
when using the electron desktop app with v20 to control a desk phone you get this error, as soon as the call is established.
Calling and dialing the deskphone works and if you hang up, the message goes away. Sometimes it stays in this screen and you have to restart the app. Controling the phone DURING the call (tansfer, hold, etc) does not work, because the buttons are not clickable.
We can replicate this with all v20 beta and RCs, for all instances we tested it so far. On-prem and hosted-by-3CX. It doesn´t matter if the phone is connected via SBC or directly and the brand doesn´t matter, too. We had it with fanvil and yealink.
Is this going to be fixed and what about CSTA support for the new 3CX app. Is this planned? I know it works with the webclient, but it´s much better to have the choice as customer needs are different. Native app is handier in many cases.
Also will the admin panel button come back to the electron app?

 

[Michiel2000]

• Continue reading the Original Blog Post.

Hi

A bit sad that there is still no way to deploy V20 on EC2 in AWS. Is there any timeframe when this will be available?

Kind regards

 

[Evolute IT]

Hi

A bit sad that there is still no way to deploy V20 on EC2 in AWS. Is there any timeframe when this will be available?

Kind regards

Deploy v18 and upgrade it?

 

[accentlogic]

Hello Guillaume Bonjour!

Unfortunately the control/logic used here, is used in many places / mostly integrations.
Touching it now will be detrimental and will open up all these areas for testing again. (we are working to finalize the release now)

The users need to be added to the list.
There is a search field, you can search and see what has been added, and if search finds user is unchecked, check the user and it will be added. I think it is okay. When you add a user to M365, you need to come to 3CX and add the user here.

Thank you so much

@nikolascx Yes, this is now we do it now. My idea was to improve things for the reasons @Guillaume Bourgeois stated so well. Getting this added in update 3 or 4 would be fine.

This may dovetail with other items related to integrations on my wish list, such as CRM by Department and Hotel Services by department. I vaguely recall something about allowing multiple CRM connections, but cannot find anything on it. Is that coming? In the past I had floated multiple Hotel Integrations and it was not possible, but v20 departments could make this feasible.

 

[accentlogic]

@nikolascx your question on the Idea posting does not allow replies, so here is is:

"How many users do you add per week? Are you adding a large number of users every day?"

Yes, this is typically a daily occurrence for us with one to ten new users per day. We manage many 3CX systems and thousands of extensions. Quite a few of them are non-profits that have significant turnover of volunteer or intern staff.

 

[Csut12]

Updated from V18 to V20 RC4 and ran into user report of extension not registering when logging into to 3CX website (can make calls, but incoming all go to voicemail since extension is unregistered). User is on Edge browser.

The issue and resolution is outlined here https://www.3cx.com/community/threads/v20-bug-logged-into-web-app-but-ext-not-registered.123893 -- in our case, switching the page notification permission in Edge from "Allow" to "Ask (default)" allowed the 3CX to prompt a new update was available and reprompt for notification permission; once added again the website once again could accept calls.

Just FYI in case anyone else runs into this.

 

[nicojmb2]

Hi,

Will the 2 new queuing strategies be available in the final version to make multiple calls work?

 

[Evolute IT]

Hi,

Will the 2 new queuing strategies be available in the final version to make multiple calls work?

The ability to have agents be polled when on an non-queue call is already there (Advanced > Target agents even if they're on a call)

As for multiple queue calls, see this reply by Nick:

The best isc to wait for update 2 which will have the feature to target agents in queue even if they are on the call and even if they are in the same queue

 

[nicojmb2]

The ability to have agents be polled when on an non-queue call is already there (Advanced > Target agents even if they're on a call)

As for multiple queue calls, see this reply by Nick:

OK, thank fo the info.

 

[CallingFromMars]

Hi,
when using the electron desktop app with v20 to control a desk phone you get this error, as soon as the call is established.
Calling and dialing the deskphone works and if you hang up, the message goes away. Sometimes it stays in this screen and you have to restart the app. Controling the phone DURING the call (tansfer, hold, etc) does not work, because the buttons are not clickable.
We can replicate this with all v20 beta and RCs, for all instances we tested it so far. On-prem and hosted-by-3CX. It doesn´t matter if the phone is connected via SBC or directly and the brand doesn´t matter, too. We had it with fanvil and yealink.
Is this going to be fixed and what about CSTA support for the new 3CX app. Is this planned? I know it works with the webclient, but it´s much better to have the choice as customer needs are different. Native app is handier in many cases.
Also will the admin panel button come back to the electron app?

View attachment 39804

Can someone check if you observe the same behavior?