Problem 1
we are using yealink phones with our 3cx hosted PBX system.
throughout the day, some external calls will come in and we cannot hear them, nor can they hear us.
phone rings, we pick up, no one there. they call me on my cell phone and I get the "is there something wrong with your phones? I couldn't hear anything."
Problem 2
we have 2 offices, and this phenomenon is happening only at 1 location.
at the other location, we cannot make calls between extensions. ...
location A, no issues, can call each other or calling location B using an extension.
Location B, cannot call themselves nor location A via extension.
Some history
we used to host this ourselves on a Qnapp device, we moved to hosted as location B was the host, and has terrible internet
however, we never experienced either problem before we moved to hosted with 3cx.(just happened in the last 3 months)
cheers
we are using yealink phones with our 3cx hosted PBX system.
throughout the day, some external calls will come in and we cannot hear them, nor can they hear us.
phone rings, we pick up, no one there. they call me on my cell phone and I get the "is there something wrong with your phones? I couldn't hear anything."
Problem 2
we have 2 offices, and this phenomenon is happening only at 1 location.
at the other location, we cannot make calls between extensions. ...
location A, no issues, can call each other or calling location B using an extension.
Location B, cannot call themselves nor location A via extension.
Some history
we used to host this ourselves on a Qnapp device, we moved to hosted as location B was the host, and has terrible internet
however, we never experienced either problem before we moved to hosted with 3cx.(just happened in the last 3 months)
cheers
