Re-dial directly from voice mail is no more working

[AWS2P]

Hi,
i've been called by a customer claiming about feature no more working, for dialing the caller number directly from the Voice mail message. (earing voice mail you need to press 3)
Is there somewhere a setting to modify to regain the ability to use this ?
Or is it for security reasons that's blocked ? if so, you could remove the instructions given by the pbx .

 

[NikolasA_3CX]

Hi @aws2p

Please navigate from the Management Console >> Settings >> General, and ensure the option "Enable Outgoing calls in Voicemail Menu" is enabled and try again.

 

[AWS2P]

Thank you Nikolas, got it renabled, working fine.

 

[NikolasA_3CX]

We are glad the issue is resolved.

 

[SteveITS]

Hi,
i've been called by a customer claiming about feature no more working, for dialing the caller number directly from the Voice mail message. (earing voice mail you need to press 3)
Is there somewhere a setting to modify to regain the ability to use this ?
Or is it for security reasons that's blocked ? if so, you could remove the instructions given by the pbx .

Interestingly a few weeks ago we had a client claim it stopped working. No apparent reason since 18u7 was installed like 3 weeks before that.

My understanding from that thread is it’s disabled by default for security reasons so a hacker/inbound caller can’t make outgoing calls by guessing a PIN.

It would make more UI sense to not offer that option to dial out if the feature is disabled…