read logfile help

[cfive]

Hi,

I could use a lesson in reading logfiles ;-). My customers customer complained, and said he called in after hours and the phone rang and rang and he got nothing. Twice. I have his calls here, and it looks like he got more than nothing, but I'm not quite sure what keys he pressed or didn't press.

There are two calls, if someone can take the time to put them in plain language for me, I think I could do it next time!.

Thanks, Les.

10000 is the incoming trunk
120 is the "system" extention that routes calls for time of day
808 is a night service menu, with a 15 second repeat time-out
999 is well known ;-)
116 is an extension that goes straight to a voicemail
What I'm not sure of is what keys the customer pressed (or didn't) to get to where he got. He didn't leave a voicemail.

1,20100428005056.002,de3e246ef868ae78,10000,120,4830258,anonymous,1
3,20100428005056.002,de3e246ef868ae78,10000,4830258,4830258,,1
9,20100428005056.002,de3e246ef868ae78,120,,,,1
3,20100428005056.049,de3e246ef868ae78,808,,4830258,808,1
2,20100428005056.205,de3e246ef868ae78,10000,808,4830258,120,1
4,20100428005127.217,de3e246ef868ae78,10000,,4830258,,1
4,20100428005127.217,de3e246ef868ae78,808,,808,,1
6,20100428005127.420,de3e246ef868ae78,,,,,
1,20100428005205.000,1d31db19e25d0720,10000,120,4830258,anonymous,1
3,20100428005205.000,1d31db19e25d0720,10000,4830258,4830258,,1
9,20100428005205.000,1d31db19e25d0720,120,,,,1
3,20100428005205.047,1d31db19e25d0720,808,,4830258,808,1
2,20100428005205.250,1d31db19e25d0720,10000,808,4830258,120,1
3,20100428005239.320,1d31db19e25d0720,999,116,4830258,999,1
4,20100428005239.694,1d31db19e25d0720,808,,808,,1
4,20100428005243.950,1d31db19e25d0720,10000,,4830258,,1
4,20100428005243.959,1d31db19e25d0720,999,,999,,1
6,20100428005244.190,1d31db19e25d0720,,,,,

 

[mfm]

Hi,

Not sure where you fetched those logs from but we need the server logs if you want a brief explenation of what is going on.

 

[cfive]

Hi,

I would like to learn how to determine what's going on, so if you would be so kind to tell me which files to provide, I'll do so.

The snipped part provided is from one of the logfiles, but I can't remember which one.

Thanks, Les.

 

[mfm]

Hi,

Were always keen to spend time helping out those willing to learn. So if you fetch from the Management console > Server activity log I can give you an indication.

Also it is important that for diagnosis the server activity log level is set to verbose mode Management console> Settings > Advanced > Verbose logging. And restart all services.

 

[cfive]

Hi Mark,

The server activity log from the console only contains a few minutes of detail though - and these investigations are always done after the fact ;-). Would there not be a complete logfile in the file system somewhere? If I knew which one to send, I'd do so. (I do have verbose logging on, btw).

The snip I previously sent was from one of the logfiles in the file system - it was the only file that I could find the outside callers digits within.

Thanks - Les.

 

[mfm]

Probably the best thing to do is generate support info and sift trough the files there, you will find quite a few to go on. phonesystem.log is where I normally begin to identify problems from, depending on the situation, it is the day version of the server activity log.

What exactly are you trying to achieve I understood you wanted to understand the logic of the log with the call flow. Or have I managed to go off the beaten track?

 

[cfive]

I am trying to give the end customer a detailed explanation of what his customer did when he called in. So yes, trying to understand call logic for that particular call.

I'll generate support and see what I can provide.

Thanks - Les.

 

[mfm]

No problem, have a look, paste it and ill clarify it for you.