Reason Code for Agent Break time

[empire4]

Hi,

I am in a negotiation to migrate a Nortel Call Center to 3CX. I can match all the existing requirements, except the Reason Code for Agent Break Time. Is there a way to accommodate this in 3CX?

BR,

 

[VoIPTools]

Not out of the box. 3CX doesn't record anywhere when someone changes their presence and there are only the standard presence settings (Away, Available, Lunch, etc.). If your customer's agents need more AUX codes, you will need a custom 3rd-party application. We have done some preliminary work on this, but it's not an active project at the moment.

 

[YiannisH_3CX]

Hello @empire4

As mentioned this is currently not possible so i would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[empire4]

Thank you Gentlemen, I have posted this on the Ideas thread. Hope it gets conveyed..
BR