Reason "FAILED" in call reports

[cmdias]

Hi Guys,

Can you help me figure out what what it means when i see FAILED or FAILED CANCELED in my call reports ?

Example bellow :


Call Time Caller ID Destination Status Ringing Talking Totals Cost Reason
2018-06-04 1:56:37 PM Jane Doe (222) User 2 (304) unanswered 00:00:14 00:00:00 00:00:14 0.00 Failed Canceled
2018-06-04 1:57:21 PM Jane Doe (227) 514555396 unanswered 00:00:03 00:00:00 00:00:03 0.00 Failed

 

[leejor]

Could it be that because the call went unanswered (according to the log), it was considered "failed", as it did not make it to a destination? Do the users have voicemail, or do unanswered calls just keep ringing until the caller gives up?

 

[YiannisH_3CX]

Hello @cmdias

When the call is marked as failed it is usually a call that has not been answered because the caller hang up before the call was answered or had the chance to reach the destination if no answer.

 

[cmdias]

We have voicemails setup.... and the user told me that she had a dropped call at the same time as the failed log... weird...

 

[leejor]

So it does sound as if the caller gave up before the call had a chance to go to voicemail.