Rebuild of Linux PRO 48 SC Fails 'Invalid Option Selected'

[SlowGroover]

Hi,

I am having issues rebuilding an install of Linux v20 3CX. I have tried multiple fresh builds today but always failed at the initial setup when it asked for the SetupConfig.xml file. It wouldn't upload at first, I had to disable IPv6 via SSH for the XML file to upload successfully. Great but now I can't get past the SSL cert upload as I get 'invalid option selected'. I have tried the URL and file upload options so many times but can't get past this point. It accepts the PEM but not the private key and reports the PFX password is incorrect which I know it isn't.

I then thought okay I will try a completely fresh install with a new customer on a trial license but the same thing happens. The SSL certs are all fine. I have them deployed elsewhere and I have run checks and confirmed they are all correct. I've checked comms to 3CX activation servers which are fine.

Has anyone experienced this before, can anyone offer any help on how to investigate or resolve?

PS. I deleted the customer 3CX instance/subscription in our partner portal thinking it was causing problems and building a new instance would work better but now when I put the license key in at https://install.3cx.com/ it says license not found. Will I be able to recover it as it is a PRO 48 SC license with 10 months left

Thanks in advance.

 

[SlowGroover]

This morning I tried a completely new customer on a completely new trial license with a 3CX FQDN and SSL and it still fails. It gets to the uploading and activating SSL certs part after uploading the SetupConfig.xml file then errors with the same message 'invalid option selected'.

Could there be a block on my partner account that is preventing me from building new installations?

 

[KyriacosS_3CX]

Any chance the SetupConfig.xml is corrupted somehow?

Regarding the licence key, Customer Service team should be able to help via https://www.3cx.com/contact/.

Regarding install fail - that might need a ticket with support if it keeps failing.

 

[KyriacosS_3CX]

Hello,

The team has provided some specific advice that I will forward to you in a Direct Message.

As a more general case for future readers:

Regarding the setupconfig, when using a custom FQDN. Deploy the a key, and ideally use the setupconfig we provide. The PBX wizard will stop and ask for the SSL certs which can then be uploaded manually, so no need to put them in the setupconfig beforehand.

 

[SlowGroover]

Hi @KyriacosS_3CX ,

I have always used the unedited SetupConfig.xml provided in my 3CX partner portal. I often upload directly via the URL link to ensure no corruption on download/upload.

Thanks for your reply. I'll await your DM.

 

[KyriacosS_3CX]

Hi,

Screenshot all steps so we can follow along if an error pops up - share via Direct so you don't have to blank out sensitive stuff that might make it harder to trace any issue that pops up. Also advice on exactly where the install is been done, physical machine, VM of which type/hoster etc.

 

[KyriacosS_3CX]

For future readers, there appears to had been an issue (networking of some sort) that blocked downloading the system prompts during the first installation attempt. This left the target server in an unclean state where a full clean install from ISO was needed.

SlowGroover re-installed using the default prompt set and a new SetupConfig.xml instead of his prefered prompt set, but I was able to install using his original SetupConfig.xml without issue.