Recall System

[alexis41818544158]

Good morning everyone,

With Avaya system we had an option that the user could press button 5 on the keyboard to be notified when a user they called would be available.
I'll try to explain it to you with some steps:
User X calls user Y but user Y is busy
User X presses button 5 on the keyboard so as to be notified when user Y would be available
User Y becomes free, therefore user X receives an automatic call notification which if X answers makes a call to user Y

Is there a similar function in 3CX?

Thanks

 

[leejor]

This feature has been requested a number of times.

https://www.3cx.com/community/threa...ssing-a-specific-dial-code.46411/page-3#posts

https://www.3cx.com/community/threads/internal-calls-ring-again-or-call-back.81411/

but as far as I'm aware, the only way to implement is by using a third party add-on.

https://www.3cx.com/community/threads/camp-on-callback-feature.82949/

 

[VoIPTools]

You may want to take a look at our 3CX Auto Callback tool. It provides your requested feature. It looks at the extensions presence, whether they are on the phone, and whether a phone is registered to determine their availability.... as well as YOUR availability.

 

[Samuele - Eurocom]

Good morning everyone,

With Avaya system we had an option that the user could press button 5 on the keyboard to be notified when a user they called would be available.
I'll try to explain it to you with some steps:
User X calls user Y but user Y is busy
User X presses button 5 on the keyboard so as to be notified when user Y would be available
User Y becomes free, therefore user X receives an automatic call notification which if X answers makes a call to user Y

Is there a similar function in 3CX?

Thanks

This feature has been requested a number of times.

https://www.3cx.com/community/threa...ssing-a-specific-dial-code.46411/page-3#posts

https://www.3cx.com/community/threads/internal-calls-ring-again-or-call-back.81411/

but as far as I'm aware, the only way to implement is by using a third party add-on.

https://www.3cx.com/community/threads/camp-on-callback-feature.82949/

I can't find an article to rate this feature