Receive a lot of extension has been changed noticed

[Jeffery Wong]

when at the 1 am receive a lot of registration and unregistered status of extension has been changed email noticed, what is the problem the status unregistered and registered for the extension.

Extension SP9 is unregistered, removed contact: sip:[email protected]:5483;rinstance=bc793b1b926ee6de
Extension *1 is unregistered, removed contact: sip:*[email protected]:5483;rinstance=49b8101011e753f6
Extension *888 is unregistered, removed contact: sip:*[email protected]:5483;rinstance=060ca5784d3996c2
Extension HotDeskIVR is unregistered, removed contact: sip:[email protected]:5483;rinstance=0d52119f695bac37
Extension RecordFile is unregistered, removed contact: sip:[email protected]:5483;rinstance=812bfa17904d6eca
Extension HOL is unregistered, removed contact: sip:[email protected]:5483;rinstance=edf401647a5182fb
Extension PlayFile is registered, contact: sip[email protected]:5483;rinstance=033b78a509026ae3
Extension IVRForward is registered, contact: sip:[email protected]:5483;rinstance=3e4f1f2a5fdc30d6
Extension HOL is registered, contact: sip:[email protected]:5483;rinstance=edf401647a5182fb

 

[Saqqara]

Is this every day ?

Has you checked the 3CX server services are not being restarted / server rebooted ?

 

[Jeffery Wong]

starting yesterday and today, two time,
yesterday around 5 status change email and today got a round 30 status change email.
can i know where can checked the 3CX server services are not being restarted / server rebooted ?
becasue i am news 3CX thanks a lot

 

[Saqqara]

What version of 3CX - Windows or Linux

 

[Jeffery Wong]

Version Number 15.5.0 and Linux

 

[YiannisH_3CX]

Hello @Jeffery Wong

It looks like a service is restarting that is causing the system extensions to de-register and then re-register. Make sure that the your machine has sufficient resources for the amount of traffic the server is handling. Is this a hosted or an on-premise installation ?

 

[Jeffery Wong]

Hello @YiannisH_3CX
The server using two VM platform with LENOVO ThinkCentre M910s PC, hosting in the internal office.Before i have not this problem, since few days before. May be update and setting problem?

 

[YiannisH_3CX]

Please note that there may be a few reasons that can cause the system extensions to un-register like lack of hardware resources or time drift of the virtual clock. Even wrongly configured custom templates can cause this behaviour. Without reviewing your systems configuration and log files it is very hard to determine what could be causing this. So make sure that everything checks out and if the issue still persists i would recommend creating a ticket with our support department so they can further investigate the issue.

 

[Antoine83]

I have same problem on my thread.
I have Linux on Intel Nuc Intel Core i5 + 8Go recommanded but i don't think it's the problem.

Only my snom D65 on M700 were disconnected, my snom D765 or D785 work perfectly.
Disconnected randomly. example: this morning they are unregistred every 5-10 minutes up to 10h and working well since.

 

[YiannisH_3CX]

Only my snom D65 on M700 were disconnected, my snom D765 or D785 work perfectly.
Disconnected randomly. example: this morning they are unregistred every 5-10 minutes up to 10h and working well since.

If your issue is only with one specific device then i would focus on that device and what might be causing that device to un-register. Is the whole base un-registering or are the handsets that un-register from the base? Do all handsets face this issue?

 

[Antoine83]

Yes all 12 handsets are unregistred and registred at the same time so i think it's because of the M700 but i don't know what can be the problem with it

 

[YiannisH_3CX]

Yes all 12 handsets are unregistred and registred at the same time so i think it's because of the M700 but i don't know what can be the problem with it

If the configuration is correct then your best bet is to run a wireshark capture and see the communication between the PBX and the DECT base. Alternatively you could create a ticket with our support department so they can go through the logs and try to determine the cause of the issue.