Receiving Calls from "Admin" at 3CX, but No Matching User or Extension Found

[kushzen]

Hello Guys,

I'm facing an issue with my 3CX phone system and could really use some guidance.

Scenario:

• Recently, I've been receiving calls from a caller ID labeled "Admin" on my 3CX phone system. However, the puzzling part is that I don't have any user or extension registered under the name "Admin" within my 3CX setup.

Details:

1. Caller ID: "Admin"
2. No corresponding user or extension named "Admin" in my 3CX configuration.
3. These calls seem to come in at irregular intervals.

Questions:

1. How is it possible to receive calls from a user or extension that doesn't exist in my 3CX setup?
2. Could this be a potential security concern or a misconfiguration issue?
3. What steps should I take to investigate and resolve this situation?

I'd really appreciate any insights or suggestions on how to tackle this problem. Your expertise in 3CX would be immensely helpful in resolving this mysterious issue. Thank you in advance for your assistance!

 

[kushzen]

This is the error

Lost Call in Queue Website (800) from Caller ID 'admin' Queue: 800 [Website] caller: admin

 

[Evolute IT]

Sounds like it could be from a live chat or something like that (if you got that configured.)