Record Complete Call?

[DVKS]

Sorry for duplicate post. I posted to wrong forum originally.

I setup my dialing rules to have all calls go to an extension. That extension has RECORD ALL CALLS set. That Extension forwards to the IVR. I call the extension and receive no recording.

Did I do something wrong or can I not record calls forwarded to an IVR?

I would like to record the entire call if possible.

 

[Saqqara]

You have to setup call recording on each extension that you want it enabled on. When a call is transferred to another extension, a new recording is started.

On you setup, I am not sure why you are forwarding an extension to IVR - does anyone speak to the person before it goes to the IVR ?

 

[VoIPTools]

3CX will not generate a single recording for all the legs of the call, nor will it record the IVR prompts. Each leg of the call will be recorded separately. There is no way to have all the legs of the call in one recording unless you do something programmatically.

You could, for example, capture the unique History ID when the call comes into 3CX. Using the Call Control API, you could follow the call from start to finish and get all the recordings and stitch them together into a single wav file. It would be a lot of complicated work, but it is possible.