Record date/time and file date/time don't tally

[Zack Bana1998]

When i select the recording tab of 3CX, i noticed that i have a list of calls that are recorded. However, the strange part is that date/time of the file is different from the information captured in the file name. For example, the date of the record is 06/29/2018 9:44:52 PM. However the file name is: []_309-123456789_20180629134452(637).wav. I have checked the settings and the timezone is correctly reflected. What could be the issue? Any help would be great. Thanks.

 

[YiannisH_3CX]

Hello @Zack Bana1998

Please note that the times recorded in the 3CX management console are recorded in the UTC timezone by default and this is not something that can be changed.

 

[VoIPTools]

Just to restate what YiannisH_3CX said, the date/time displayed is correctly adjusted for your time zone, but the date embedded in the recording file name is UTC time.