Recorded conference calls not displaying in Dashboard

[rsubzero72]

Hey Team,

I am reaching out in regards to recorded conference calls not currently being displayed in the dashboard. I am successfully able to gather the recordings if I use the backup. I did see a previous post that this is a known issue. Has this been resolved? Is there anything I can do to get this to display on the dashboard? Thank you for your assistance.

 

[AndreasY_3CX]

Hi,

Can you elaborate a little bit more on what is your issue exactly ?

Are you clicking on the 'Recordings' tab in Management Console and there are no records ?

Also, what type of license key are you holding ?

 

[rsubzero72]

Yes.

When you attempt to record a conference call(conferencing in more than one user in a call) it does not display under recordings in the dashboard. I am clicking on the records tab in the dashboard and confirm that the conference calls do not show up. I can confirm any other call shows up. License is Enterprise Annual VS 16.09

 

[NickD_3CX]

Hi!

Currently this is still a pending issue. The call should be recorded as a .wav file on the disk, but it isn't shown in the Management Console --> Recordings.