Recording calls

[jonrohan]

Hi There,

I'm looking to replace our Algo ECR system. As far as I can tell the only real feature 3CX is missing is the ability to record calls.

Is there any way of recording internal and external calls through 3CX?

Thanks,

Jon

 

[abc123]

3cx can record calls. This is set on an extension by extension basis in the settings for the extension.

Also if you are in a call and recording is not set on the extension you can use the assistant to record the call.

 

[jonrohan]

Excellent, I must have missed that.

I presume the call recording cannot be turned off by the user and is managed via the central console?

 

[abc123]

No

The all or nothing setting for the extension is done by the admin in 3cx.