Recording Calls

[Schrodz]

Hi,

We have a call centre and all the calls are recorded. Is there a way to only record external calls? Rather than every call internal and external?

 

[eddv123]

Hi Schrodz,

Not natively that I am aware of. If your trunking provider supports this feature you can record all in and outbound calls through the trunk on the provider platform itself.

Looking at this page Twilio (Also 3CX supported) support this (as an example):
https://support.twilio.com/hc/en-us/articles/223180128-Call-Recording-support-on-Elastic-SIP-Trunks

 

[Schrodz]

We currently are running the system over ISDN so that is not an option

 

[eddv123]

I am then thinking some sort of 3rd party hardware recording box and routing/mirroring all the calls through this.

Not a cheap option though I am afraid.