Recording email not received

[Ruzzel Riese]

Hello guys,

is anyone experiencing a problem where the email for the recording does not come?
The thing is, this happens sporadically, more times the emails are arriving.
How could we recover recordings?

Best regards,
Ruzzel Riese

 

[MarcelloV]

Hi @Ruzzel Riese , this usually happens with custom SMTP setting due to some configuration issue on the SMTP server.
To recover recordings URLs, you can check PBX logs (recording notification contains the URL) or use our WebMeeting API to recover it. Check here for complete documentation:

https://www.3cx.com/blog/docs/video-conference-recording/

 

[Ruzzel Riese]

Hi Marcello,

Thank you for the info! I will look into it!

Best regards