recording

  1. Solved Intermittent OpenAI transcription failures – HTTP 400 "Unrecognized file format" with valid WAV files (V20 Update 9 / AI 1.4.48)

    Hello, We are experiencing intermittent AI transcription failures. Environment: - 3CX V20 Update 9 (Build 995 Release) - AI Plugin 1.4.48 - AI Edition - On-Premise Windows - OpenAI - Whisper (Speech-to-Text) - GPT-5 nano (Analysis) The system worked correctly for several days. Now...
    • MG_SI
    • Thread
    • ai integration bug openai recording transcription v20 whisper
    • Replies: 3
    • Forum: AI
  2. ArneDery

    User-level recording opt out

    Currently, recording opt-out via DTMF is only available on Queue level in 3CX. This is missing for DID calls routed directly to a user (extension). Use case When a DID is assigned directly to a user, there is no way for callers to opt out of recording. Current workaround Creating a queue per...
    • ArneDery
    • Thread
    • gdpr gdpr compliance opt out recording user
    • Replies: 0
    • Forum: Server

  3. Callback for recordings

    Hi all, does 3CX support sending call recordings (the actual audio file, or a recording URL) to a callback/webhook URL automatically when a call ends? I’ve configured Remote Data Storage & Archive to S3, but recordings only appear there once they’re archived. I’m looking for a way to push...
    • scipioafricanus
    • Thread
    • callback recording recording downloads
    • Replies: 3
    • Forum: SMB
  4. ArneDery

    Queue level call recording

    Currently call recording is only possible if you record all call of a user and enable the call recording function on the queue. Suggestion would be to have the queue call recording as a stand alone type of recording which does not require all user calls to be recorded. Users are quite have...
    • ArneDery
    • Thread
    • departments queue queue recording recording transcription
    • Replies: 0
    • Forum: Server
  5. ArneDery

    Record call on queue level not working

    For demo purposes I'm setting up a flow where one of my queues always needs te be recorded, on department level, transcription is enabled. Which would provide me with a sales flow which always has audio recording with transcriptions at hand. Settings below: If I'm calling the queue the call...
    • ArneDery
    • Thread
    • queue queue recording recording transcription transcription and summary
    • Replies: 8
    • Forum: Phone System / PBX

  6. How to set user as Manager only for one group

    Hi All, On V20 how to set a user to be able to see/download call recordings from other users without having the option to create/edit/remove existing extension. Right now I can only set a user as a Manager and they will be able to see all recordings but they will have the permission to...
    • Larry-B
    • Thread
    • departements department administrator recording recording permissions v20 departement
    • Replies: 1
    • Forum: Phone System / PBX

  7. RECS_SYNC_REQUIRED in v20

    Hey, Had a case where user has purged recordings. I have restored the recording files from backup but they're not appearing within Recordings section of 3CX. Read about using the parameter RECS_SYNC_REQUIRED, after adding and setting a value of 1 there's supposed to be red text on the...

  8. Problem with manage acess in V20

    In version 20, I granted a user manager privileges for their group, but they are able to listen to call recordings from all departments. How can I restrict this?
  9. ZCSFT

    Play button is missing from the Recordings Section of the Admin portal

    I can't seem to get the play options for recordings in the recording section of the Admin Portal. Has that feature been remove or something? It used to be like this Now it is like this
    • ZCSFT
    • Thread
    • admin admin portal call recording missing pbx recording
    • Replies: 4
    • Forum: Phone System / PBX

  10. Video Call Recording

    Is there a way to configure Video Call Recording?
  11. ronenba

    V20 Holiday greeting message

    after upgrading to V20 from V18, it seems I cannot find how to setup Holiday greeting the option to setup holiday hours is there but there is no way to record the message, to point the holiday(by dates) hours to work with the message I would like to pre-record, setup a time and day for the...
  12. ronenba

    V20 Digital Receptionist Prompt recording from extension MISSING

    I tried to record from the extension Digital Receptionist on V20, unfortunately, it is grayed out, and cannot recorded needed to access V18 PBX (I did not upgrade all pbx we are using yet) went to holiday, record (again another PBX) , download and upload it to the V20 PBX Please advise how it...

  13. Recordings with 180 Days of retention, disappeared from local disk but not from Admin Console

    Hello everyone, I've got some troubles with recordings, in admin console Records don't seem to be removed, but when I try to download a file, Server says that file does not exist anymore. After a search in all subdirectories of /var/lib/3cxpbx/Instance1/Data/Recordings, no more recordings are...

  14. Pause/Resume Call Recording

    Hi, What's the easiest way to pause and resume call recording on a deskphone? Client has Pro licence hosted by 3CX with Fanvil deskphones.

  15. Need to FTP for 3CX system that is hosted on 3CX.

    Is there a way to connect through FTP to my 3CX system? 3CX hosts my system, and I would like to download all the recordings at once.
    • Y2kgroup
    • Thread
    • call recordings recording recordings archive recordings location
    • Replies: 5
    • Forum: Phone System / PBX

  16. Call recording with hosted system

    Everything I find on call recording, drive space used, etc, references in house 3CX systems. If my system is hosted with 3CX, can I point recordings to save to an internal iSCSI target? If not, how much space do I get on the hosted server, and what options do I have for saving the recorded...

  17. Archiving not clearing recordings anymore

    Hi Everyone, We have several 3CX servers that are set to archive to and SFTP site every night. While the archiving appears to be happening - the recordings are not being cleared from the local server anymore. The behavior seems to have started around the beginning of the month. Are we now...

  18. Recording email not received

    Hello guys, is anyone experiencing a problem where the email for the recording does not come? The thing is, this happens sporadically, more times the emails are arriving. How could we recover recordings? Best regards, Ruzzel Riese

  19. The call recording history comes up again and again.

    Call recording history can only be viewed from the app for a certain period of time. Scrolling loops through the same history from the first date. From the management console, there is an older history, but is there a fixed period of time for the call recordings that can be viewed on the app? It...
    • yono
    • Thread
    • desktop app recording recording logs web client
    • Replies: 3
    • Forum: Web Client

  20. Recording Backup in Hubspot

    I just want some help regarding the integration 3cx system with HubSpot As I am facing some issues in access failure during connection I have attached the screenshot And also let me know one thing that do we can save the recording of the call in Hubspot, is there any functionality that...
    • PrateekChoudhary
    • Thread
    • developer hubspot hubspot integration integration crm integration crm hubspot recording
    • Replies: 4
    • Forum: Hubspot
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom