Recording persmissions

[mohamed.saber]

hi, i need to assign a callcenter management members the "Recordings" permission profile ( manager, system owner, etc....,. ) but when i tried everyone of them, it gives them managerial permissions on the system itself. they need to filter recordings, that's why we need this one

 

[Guillaume Bourgeois]

Here is the list of roles and the functions for each role.

https://www.3cx.com/docs/manual/access-roles/

 

[mohamed.saber]

thanks. i checked that before, even owner rights doesn't show the recording option i attached to this thread

 

[Alphabetic]

Manager, Owner and System Owner have permission to see recordings.



If your managers are in a dept then you can enable "show call recordings" under the extension > options (regardless of role) to view recordings via client.

 

[mohamed.saber]

unfortunately, i checked many times. do you recommend troubleshoot elsewhere

 

[Alphabetic]

You need Pro or ENT for recordings.