Recordings List in WebClient Not Showing Inbound Caller ID

[rayfield]

I've set up my office 3CX system to record all calls on an extension.

If I look at the Recordings list in the Management Console, inbound calls show the Inbound Caller ID.

I've set up Rights for this extension to be able to access Recordings for this extension in the Web Client.

I can access the Recordings, but instead of showing Inbound Caller ID (or even Caller Name) for inbound call recordings, it always shows the extension number for this extension.

In the past, the inbound caller ID did show up for inbound call recordings, in the Web Client. But something has changed (or more likely, I've changed something).

How do I get the inbound call recordings list to show the inbound caller ID in the Web Client Recordings list?

John

 

[Evolute IT]

What PBX version are you using? There was a similar bug on the mobile app that has been since fixed, and I think it was something on the PBX that did that.

Also, try clearing your browser cache if you recently updated.