Recordings on call forwards and simultaneous ringing. Doubts.

[VictorSP]

Hi,

As we understand how 3CX manage the media flow on a call, when recording is enabled on a extension, the system uses "PBX delivers audio". We've done some test and these are the results:
- Simultaneous ringing --> recording works ok and we have to audio files (extension file and mobile file). Call log shows two calls with same duration.
- Call forwarding (to external destination) --> no recording, Call log only shows one call from callingID (external) to callerID (external).

Is this a normal behaviour?

Regards,
Víctor

 

[NicholasP_3CX]

Yes, this is normal.

The PBX does the recordings at the extension level. When the call is ringing simultaneously to the mobile phone, the PBX will be in control of this portion of the call and record the call.

When the forwarding rules are triggered to forward the call outside, the PBX essentially hands this off to the other end point, and as it isnt an extension on the PBX, will not record it.

 

[VictorSP]

Ok, thanks so much for your help Nicholas!