Registration Status for Extension

[emitel]

Good afternoon! In the section PARAMETERS - > MAIL there is a category-Notifications on e-mail, where there are a number of templates, including Registration status for registered internal numbers notifying about changes in the registration of the number on the server. The customer wants that when the phone registration disappears in the hotel room, which signaled a breakdown for various reasons, a certain notification about this should come to the e-mail, but there is no such item in the category - Notify about events in the list of choices?! What solution to this issue can you offer, or should it be included in the list of tasks for the development of functionality?

 

[VasilisV_3CX]

Hi @emitel,

The email notification for registration changes was removed as it was causing too many false-positive notifications.

 

[VoIPTools]

Using the 3CX Call Control API you can subscribe to phone registration events. But I'm concerned if 3CX removed the notification feature then maybe this is not a reliable approach? I know you can track when a phone registers, but I don't know whether you can capture when a phone de-registers...

In any case, assuming we can capture the necessary events, it should be possible to create a service that monitors the registration events. I do not believe unplugging the phone would cause the phone to de-register from the perspective of the PBX. So, we would need to (1) identify the frequency of phone registrations (since it will re-register at set intervals throughout the day), and (2) track when the last time the phone registered. If the last registration was longer than the expected frequency, then we know there is a problem.

Apparently, this is a messy business since 3CX decided to remove the notification feature rather than attempt to fix it.

 

[emitel]

We understand correctly that in the future, no changes in functionality are expected in terms of adding a new notification about the status of registered phones in the 3CX system, so that the end client can quickly respond to any breakdowns of communication lines or switching equipment, since there are many weak points in the communication lines between the terminal (phone) - > switchboard - > 3CX PBX server, starting, for example, from poor-quality sealing of twisted pair wires into sockets, to homemade patch cords, etc.? You understand that no one is immune from the fact that someone can simply pull the cord out of the socket or the switch port or Wi-Fi access point through which the phone is turned on in hotels will fail, and in this case we are talking about providing high-quality service in the rooms of the 4-star Novotel Vladivostok hotel! The customer will be very doubtful about the information that such a high-tech 3CX platform installed on the territory of the hotel is not able to notify about an elementary loss of communication with a registered phone, so that the IT service can quickly react to the problem that has arisen and quickly eliminate it!

 

[VoIPTools]

Sorry, is there a question in there somewhere?

 

[emitel]

The questions are present above!