Relatórios e Dashboards avançados

[antherion]

Estou com a seguinte demanda, gerencio um call center onde o cliente tem a necessidade de um relatório com gráficos e tabelas com mais informações , e também mais informações no dashboard, existe alguma ferramenta ou solução pronta disponível para esse tipo de personalização? Se tem, o que vocês recomendam ?

 

[BrunoTeste]

Se precisar de uma solução completa para Call Center do 3CX, me envie uma mensagem privada.

 

[Alejandro_3CX]

Hi @antherion for portuguese you may use this dedicated forum, since this is the international forum I will continue with it in English.

Currently using V20 you may use the CSV reports with Power BI and get your desired graphs, as alternative you may use the CDR to process that data with any external third-party software to get the custom reports with the graphs that you need.

You may use the Portuguese forum as well so any from Brazil can share you any alternative that may have been implemented to get those custom reports.

Hope this is informative, have a great day!

 

[VoIPTools]

We build custom wallboards and reports every day. If you need a custom solution, we can help. Regarding the suggestion by @Alejandro_3CX, the CDR records are summaries of phone calls with very useful information, but in my experience, call centers typically are looking primarily for queue statistics. For queue statistics, you may want to take a look at our 3CX Exporter tool.