Remote Address Book - Size Limit

[Mhojo_NZ]

I have an SQL integration with my CRM software that has resulted in a large remote directory (3.2MB). This provides caller ID / Contacts in the 3CX app. On my Yealink phones I get in-bound Caller ID but no directory or outbound Caller ID.

It seems there is a file size limit on the phone...Yealink Phones File Size Limit. I just get the dreaded "Cannot download remote phonebook" message.

Is there a workaround? Can 3CX split the directory into multiple files or purge periodically??

 

[JohnS_3CX]

Hi @Mhojo_NZ

3CX will send all the contacts to the phones. Of course this database will eventually become too large and the phones will not be able to handle it.. You can purge CRM contacts independently if you want from here: