Remote control missing on webmeeting

[GuillaumePerrin]

Hello,

We are not seeing the Remote Control option when we click on a participant name.

I'm talking about this : https://www.3cx.com/video-conferencing/remote-desktop/
And trying to use this procedure : https://www.3cx.com/user-manual/advanced-web-conferencing/#h.o4sslwua3vje

It seems that this functionality was disabled recently according to this thread but I can't find any official announcement anywhere.

Since we are migrating from MS Teams, our users are dearly missing this...

Can you tell us more? Or at least an ETA?

Thanks!

Have a nice day.

 

[D Bedford]

Yes! It's back, thank you so much Emanuele and 3CX!

 

[MuratDemirtas]

Hello;

I tested the remote control feature on a customer and I'm so glad it came back, it works great.

Hi,
yes Remote Control is available now.
As host or co-host, clicking on the video of the user you want to control or on the participant tile in the participant column, you should find the item in the menu.
Can you confirm it, please?

 

[NicholasP_3CX]

Please see my small guide on how this works at https://www.3cx.com/community/threads/hot-new-features-in-3cx-video-conferencing.121145/#post-584129