Remote EXT IP changed

[CurtisG]

I have a remote ext who's IP has changed. I can't seem to find anywhere to modify the ip thats addressed in "phones" Am I missing something ? Short of deleting that user and phone?

Thanks for any help.
Curt

 

[JohnS_3CX]

Hi Curt,

You don't really need to do anything at all here, the system works fine with DHCP based phones.

Just for clarity though, is there any reason you through this was necessary?

 

[CurtisG]

Hi Curt,

You don't really need to do anything at all here, the system works fine with DHCP based phones.

Just for clarity though, is there any reason you through this was necessary?

John, the outside ip changed and is not reconnecting the ext.
Thanks,
Curt

 

[Saqqara]

What IP has changed the wan IP address of the 3cx server or the wan IP address of the phone.

If the phone wan IP address has changed, there is nothing to do - I would check the blacklist.

If you 3CX wan ip address has changed, you need to go into Settings - Network Settings, and change your external IP Configuration

 

[JohnS_3CX]

Hi Curt,

Unless you yourself have blocked / allowed only specific ranges of IPs from here, then there isn't much you can do from the 3CX end to make any difference. If you haven't then don't bother, you will probably have to troubleshoot the phone's side of things rather than change anything in 3CX.


Please read this post carefully, and provide us with useful information to understand what type of device you are using, what type of provisioning you've done etc, and we will see how we can advise further to solve the issue:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[CurtisG]

What IP has changed the wan IP address of the 3cx server or the wan IP address of the phone.

If the phone wan IP address has changed, there is nothing to do - I would check the blacklist.

If you 3CX wan ip address has changed, you need to go into Settings - Network Settings, and change your external IP Configuration

Yes the phone wan, new addy not blacklisted.