Today one of the company managers told me they have been having difficulty with calls to one of our vendors since switching to 3CX from our traditional PBX.
Two main issues are presenting and I'm not sure if there is a problem with our phone system or theirs. And if it is an issue with the remote system, maybe I can do something to mitigate the problem.
Problems with the remote system when calling from any of our phones or extensions to our vendor
We have been using 3CX for about half a year so far and this is the only issue of this type we have encountered.
Two main issues are presenting and I'm not sure if there is a problem with our phone system or theirs. And if it is an issue with the remote system, maybe I can do something to mitigate the problem.
Problems with the remote system when calling from any of our phones or extensions to our vendor
- Cannot navigate remote phone menu system by pressing numbers.
- Their receptionist is unable to transfer our calls to another line.
- Our phone number displays oddly. (I'm waiting on a response as to what they mean by oddly)
We have been using 3CX for about half a year so far and this is the only issue of this type we have encountered.
