We are using 3cx Server in our Chicago location. We have about 40 users using Linksys SPA 2102 ATAs at this location. We rarely get dropped calls or dead air. We have a remote office setup in Texas with 12 extensions using Linksys SPA 2102 ATAs and 2 3cx soft phones. This remote location gets a large volume of dropped calls. All extensions get good calls also just there is roughly a 30% dropped call ratio.
Our network setup is.
Chicago
Server resides here
Line speed is 19MB down 9MB up
Public IPs using NAT
All Netgear QOS gigabyte switches
Texas
Line speed is 19MB down 4MB up
1 100mb switch
We have lots of calls that come in and so the log files are a little busy. Here is where I think this issue is in the log file. The calls come into queue 800 and the extension that had the dead air or dropped call was ext 710. If you notice you will see what appears to be the call going to ext 707 and 710 at the same second? All help greatly appreciated.
Kindly Place all server logs in code and /code, this time it has been done for you - MFM
Jamie Smith
Our network setup is.
Chicago
Server resides here
Line speed is 19MB down 9MB up
Public IPs using NAT
All Netgear QOS gigabyte switches
Texas
Line speed is 19MB down 4MB up
1 100mb switch
We have lots of calls that come in and so the log files are a little busy. Here is where I think this issue is in the log file. The calls come into queue 800 and the extension that had the dead air or dropped call was ext 710. If you notice you will see what appears to be the call going to ext 707 and 710 at the same second? All help greatly appreciated.
Kindly Place all server logs in code and /code, this time it has been done for you - MFM
Code:
15:39:35.171|.\Target.cpp(430)|Log2||Target::makeOneInvite:[CM503025]: Call(10460): Calling Queue800:710Ext.710@[Dev:sip:[email protected]:5076]<br>
15:39:35.296|.\CallLeg.cpp(268)|Log2||CallLeg::onFailure:[CM503003]: Call(10460): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:98.200.121.175:5092<br>
15:39:35.311|.\CallLeg.cpp(268)|Log2||CallLeg::onFailure:[CM503003]: Call(10460): Call to sip:[email protected] has failed; Cause: 486 Busy Here; from IP:98.200.121.175:5076<br>
15:39:35.311|.\SLServer.cpp(794)|Log5|MediaServer|MediaServerReporting::SetRemoteParty:[MS210002] C:10460.6:Offer provided. Connection(transcoding mode): 173.15.29.187:9128(9129)<br>
15:39:35.311|.\Target.cpp(430)|Log2||Target::makeOneInvite:[CM503025]: Call(10460): Calling VoIPline:@(Ln.10021@100 YMC Main 6303261610)@[Dev:sip:[email protected]:5060]<br>
15:39:35.358|.\SLServer.cpp(762)|Error1|MediaServer|MediaServerReporting::RTPReceiver:[MS105000] C:10408.2: No RTP packets were received:remoteAddr=127.0.0.1:40830,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7328<br>
15:39:35.624|.\CallLeg.cpp(123)|Log5||CallLeg::onNewCall:[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-c640b6178974da2d-1---d8754z-;rport=40600
Max-Forwards: 70
Contact: <sip:[email protected]:40600;rinstance=036cee649ddbc7ae>
To: <sip:[email protected]:5060>
From: <sip:[email protected]:5060>;tag=1e18c749
Call-ID: MGY0ZmMzMmI0YTY0MjViMTg2ODMwYmJiYTU3NWJjZjA.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
Proxy-Authorization: Digest username="437",realm="3CXPhoneSystem",nonce="414d535c020b750749:7aa6efc8212506b727e74071d0331b64",uri="sip:[email protected]:5060",response="565327e053514258773c626a8d68bf43",algorithm=MD5
Supported: replaces
User-Agent: 3CX Queue
Content-Length: 0Jamie Smith
