Hi,
Is there a way (functionality) that lets one's extension set the 'forward calls to' to an other extension?
General tought about this topic is following:
Outside of business hours a 24h service is staffed with people carying mobile phones.
When a call reached the PBX it is forwarded to the person responsable for taking the calls outside of business-hours.
In certain scenarios (fi is he's stuck doing an intervention) it could be handy to call in to the PBX and have it alter it's forward settings to a collegue.
In previous days this could be accomplished by DISA functionality. You could us your own phone to alter settings on an others extension. So there was an 'ouside-of-business-hours' extension which was the destination for all calls in off-business-hours scenarios. This extension was set to forward all calls to the responsible's mobile. Through a nifty digital receptionist we could set the forward-rule on the nightly extension to someone's others mobile phone number. This was done sending out DISA commands to that extension... You could call in to a DID and the digital receptionist asked to press a number to divert nightly calls to. After pressing fi 4 a message was played that person 4 had become the new night-responsible.
Do we have these capabilities in 3CX? Or is there an other way around to accomplish this?
Or is this a task that can be accomplished through the us of the VAD?
Thx leaving your comments.
Kind regards,
Is there a way (functionality) that lets one's extension set the 'forward calls to' to an other extension?
General tought about this topic is following:
Outside of business hours a 24h service is staffed with people carying mobile phones.
When a call reached the PBX it is forwarded to the person responsable for taking the calls outside of business-hours.
In certain scenarios (fi is he's stuck doing an intervention) it could be handy to call in to the PBX and have it alter it's forward settings to a collegue.
In previous days this could be accomplished by DISA functionality. You could us your own phone to alter settings on an others extension. So there was an 'ouside-of-business-hours' extension which was the destination for all calls in off-business-hours scenarios. This extension was set to forward all calls to the responsible's mobile. Through a nifty digital receptionist we could set the forward-rule on the nightly extension to someone's others mobile phone number. This was done sending out DISA commands to that extension... You could call in to a DID and the digital receptionist asked to press a number to divert nightly calls to. After pressing fi 4 a message was played that person 4 had become the new night-responsible.
Do we have these capabilities in 3CX? Or is there an other way around to accomplish this?
Or is this a task that can be accomplished through the us of the VAD?
Thx leaving your comments.
Kind regards,
