Remove 3CX Google Express Trial

[Ethan Davids]

Hi, Guys

I recently purchased a local V.M in my country to improve decrease latency and packet loss, we experienced heavy issues with these WACS and SAT cable breaks. Well basically my FQDN is resolving to my Google Express Trial instance, is there an automated solution that can release my FQDN from this google instance? If not can we point DNS records to my new hosted instance?

I am trying to provision my 3CX app but it declines registration please see attached. Your response means a lot.

Please advise.

Tx

 

[florink]

Did you backup the PBX (including license key) from the cloud instance and restore it on the new VM? If yes then it should automatically point to the new DNS/VM. I think on a normal license it takes up to 6 hours. Re-provision your client too.

 

[Ethan Davids]

@florink Yes, I backed up my old instance and then I imported it to my new instance. Still pointing to the old instance. Is there a work around ?

 

[AWS2P]

You need to stop old instance, you can't use 2 instances with same licence/fqdn.
If it's trial instance you have no access on, then ask 3CX STAFF to remove it for you.

 

[florink]

@florink Yes, I backed up my old instance and then I imported it to my new instance. Still pointing to the old instance. Is there a work around ?

Not any that I am aware of. You just have to wait for the DNS changes to propagate.

 

[Ethan Davids]

Hi @aws2p can you please assist me with how i can get that arranged? @florink thanks for your efforts.

 

[AWS2P]

Just wait for help from 3CX Staff like @JohnS_3CX or @YiannisH_3CX , you can prepare info with your licence/fqdn as they can find you easily.
Nothing will be done before tomorrow as they are not here on weekend

 

[Ethan Davids]

Thanks. TC @aws2p

 

[Ethan Davids]

Hi, Everyone

I deleted my 3CX account with the licence key, waited a couple of hours and then I re-installed 3CX on my new platform and it worked, yes my app worked lol.

Thanks so much