Remove IP From Global Blacklist

[BergtholdB]

I have a user whose home public IP address has evidently been added to the 3CX Global Blacklist. I just found out yesterday that they've been getting the "Your IP has been blacklisted." notice for several months when they attempt to connect when using their home Wi-Fi, but failed to report it. Their public IP wasn't in the PBX's IP Blacklist, so I created an 'allow' entry and everything works now - so I'm thinking it must be on the Global Blacklist.

If someone from 3CX would kindly PM me, I'll supply you with the public IP and any other information you need.

Thank you!

 

[Pierre_3CX]

Hello,
OK I'll PM you about this to sort it out.

 

[BergtholdB]

Thank you Pierre!

I've removed the Whitelist entry, and the user reports things are working now.