Remove trunk/gateway ID from incoming caller ID

[DanReid]

Ok, I'm sure this must be a simple one, but I can't seem to find the solution anywhere. I have a PSTN gateway set up using a Linksys SPA-3102. Whenever I get an incoming call via this gateway, it comes up with the gateway's ID and then the caller ID. ie, if the gateways extension number is 10003 and I get a call from 0123456789, the caller ID on my phones will display;

10003
0123456789

I want rid of the gateway ID, so it only shows the caller ID, as it is a problem on one-line display phones. eg. my Aastra 6739i displays as above, but my Snom M9s only show me 10003. This makes the caller ID display useless on the M9s.

I don't need to know the ID of the gateway the call is coming in on. It's unnecessary information. So is there a way I can turn this off?

 

[eagle2]

Try changing the fields in 'inbound parameters' for the trunk - specially 'From' fields.

Regards

 

[DanReid]

Thanks for the suggestion. Unfortunately, most of the information there means nothing to me! Do you have any idea what I should change the field to - or alternatively, is there any literature that would explain the terminology to me?

EDIT: Don't worry about it. I decided to prod around and seem to have sorted it by changinf Inbound "From: User part" to "CallerName" rather than "CallerNum"

 

[eagle2]

The problem is various providers / phones are interpreting this info differently. Generally is safe to set both 'From:' fields to 'CallerName' or 'CallerNum'. This usually solves the problem.

Regards