Removed a sip trunk, all the DIDs still available to extensions

[Morgan Schulz]

We moved from PRI to SIP on the same carrier. I removed the old PRI trunk and re-added it as a SIP trunk since I couldn't change the type. I had to re-enter all of the DIDs associated with the trunk, now they show up twice in the list of DIDs available to extensions. How do I get rid of the old ones? The new ones use a slightly different format, so at least they're easy to identify.

 

[YiannisH_3CX]

Hello @Morgan Schulz

Please note that since the PRI trunk was deleted all associated DIDs to the trunk should have been removed along with any inbound rules. I would recommend clearing your browsers cache to eliminate the possibility that this could be a display issue and try again.

 

[Morgan Schulz]

No they show up on more than just my computer. They're definitely still stored in 3cx. Any idea how to get rid of them? Is there a table or a file I can edit?

 

[Morgan Schulz]

Doh!! They somehow got attached to another sip trunk I have in place as a backup. Must have been an error when I imported them.

 

[YiannisH_3CX]

Glad to see you discovered the issue. If they are attached to a different SIP Trunk you will need to manually delete them