Renaming an Extension - Webmeeting doesnt change

[Russ_Solentive]

Hi,

I've re-purposed an old extension of a user that has left however when the new user attempts to do a webmeeting, the old user name is shown. How and where do I update this?

Thanks,
Russ

 

[YiannisH_3CX]

Hello @Russ_Solentive

What version PBX are you using? You can see the exact build number on the Dashboard under the information column. Also was the extension deleted an d recreated or did you just rename the extension?

 

[Russ_Solentive]

Hi @YiannisH_3CX ,

I believe we are using 15.5.0. The extension was renamed, not deleted and re-created.

Hello @Russ_Solentive

What version PBX are you using? You can see the exact build number on the Dashboard under the information column. Also was the extension deleted an d recreated or did you just rename the extension?

 

[YiannisH_3CX]

I will need a few details to be able to further troubleshoot your issue. I will send you a p.m. with details so keep an eye on your inbox.