Solved Renewal Issue - The provided license key has unpaid orders.

[Jon Agnes]

My partner was managing the 3cx hosted instance. I moved it to my portal by changing license owner email. Went through putting renewal into cart. At payment step a message is displayed, "The provided license key has unpaid orders. You should pay these orders or cancel them before creating a new order for this" There is no place to pay or cancel. I cannot proceed with payment. I tried transferring back to partner. He cannot cancel or pay either. Who do I talk to fix this? The system in the field below is another one of mine the affected system did not populate the dropdown. Affected

 

[SteveITS]

There's a path where if checkout starts it warns the person not to stop, and as found it can get stuck waiting for payment. Try https://www.3cx.com/contact/ to explain the issue, as 3CX has to fix it.

 

[Jon Agnes]

There's a path where if checkout starts it warns the person not to stop, and as found it can get stuck waiting for payment. Try https://www.3cx.com/contact/ to explain the issue, as 3CX has to fix it.

Yes thanks, did that at the time of this post. Figured I'd see where a solution popped.

 

[Jon Agnes]

Yes thanks, did that at the time of this post. Figured I'd see where a solution popped.

3cx took care of it pretty quick