Renewal via Portal Issues

[Avram Grossman]

Clients HOSTED Version 3CX PRO 16 SC expired. I renewed but appears only the License fee was charged.
Not seeing HOSTED, I did the renewal process again selecting HOSTED, increased fee to include both License + Hosting.
Payment submitted (now changed TWICE?) However, the Hosted component is not showing on Dashboard - and the Hosted service is NOT active.
I can not find anything in the Portal to correct this?? HELP

 

[AWS2P]

Hello , may be you should try to use this contact form to get in touch with 3CX team
https://www.3cx.com/contact/

 

[ChrisC_3CX]

@Avram Grossman

First off, sounds like hosting had already expired, then you renewed without adding hosting which explains why you were only charged the License free. Then you renewed again but added hosting this time, meaning you now added an additional subscription year (so now total 2) and also paid for 2 years of hosting to match the key's validity since you had not included it the first time around.

TIP: when you realized you accidentally didnt add hosting when you first renewed you could've used the upgrade option to only add hosting without extending the key a second time.

Regarding the hosted instance, I see the machine is up and running so please let us know if you're still facing any issues with this.