Solved Renewing 3CX in Japan

[Andriy]

Hello

I am using 3CX Pro licenses (3 of them)
I bought my license from 3CX a few years ago, but now i need to renew the licenses.

This time I was told for some reason that I can not renew directly with 3CX and I have to contact local distributor.
Here is how the local distributor's website and emails looks like.

Can you please help me with renewing the licenses?
Is it possible to renew the licenses directly from 3CX without middleman?

Thank you.

 

[58voip]

As I know, 3CX distributor does not target the end customer. You'd better connecting a local partner to help you do the renewal. CC Architect is the only Titanium partner in Japan. I think you can reach them for the renewal.

phone: +81 50-5830-7066
mail: [email protected]
website: https://www.cc-arc.com

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Hello

I am using 3CX Pro licenses (3 of them)
I bought my license from 3CX a few years ago, but now i need to renew the licenses.

This time I was told for some reason that I can not renew directly with 3CX and I have to contact local distributor.
Here is how the local distributor's website and emails looks like.

Can you please help me with renewing the licenses?
Is it possible to renew the licenses directly from 3CX without middleman?

Thank you.

 

[JohnS_3CX]

Hi Andriy,

If you look here you can see all the available Japan-based partners.

Distributors have a different role, so you need a 3CX Partner in this case.

https://www.3cx.com/ordering/find-reseller/

 

[Evolute IT]

You can still buy it from any other partners if you don't want to work with a Japanese partner. There's no rule for that.

 

[Andriy]

You can still buy it from any other partners if you don't want to work with a Japanese partner. There's no rule for that.

Thank you for letting me know. Should I just select a partner and try to register with them?

 

[Evolute IT]

Thank you for letting me know. Should I just select a partner and try to register with them?

If all you need is buy a license, anyone can do that.

 

[Andriy]

If all you need is buy a license, anyone can do that.

Isn't renewing different from buying a new one? sorry for dumb question

 

[Evolute IT]

Isn't renewing different from buying a new one? sorry for dumb question

Nope not really, we all can do both as partners.

 

[Andriy]

I have been contacted by 3CX team who kindly helped me to renew the licenses.

Thanks everyone for your help!

 

[Evolute IT]

By 3CX team or partner? They are not supposed to sell direct as they just said in a blog post. That is frightening.

 

[NickD_3CX]

By 3CX team or partner? They are not supposed to sell direct as they just said in a blog post. That is frightening.

To avoid any misconception here, I believe Andriy is an Affiliate Partner, so no foul play here....

 

[Evolute IT]

To avoid any misconception here, I believe Andriy is an Affiliate Partner, so no foul play here....

We cannot know since Affiliates are considered customers now..............

 

[NickD_3CX]

We cannot know since Affiliates are considered customers now..............

I know, that's why I mentioned it.

 

[cal4care1]

I would like to bring some clarity over here as a Disti
Andriy Requested for renewal on 8th Feb 8:15 am JST, and Suparat from cal4care replied the procedure on 8th Feb 8:41 am JST how to renew on the portal supplied by cal4care.
After channel Manager involvement Andriy replied to us that the mail Suparat did not reach. He would check Gsuite Manager to see if there is any error cause this issue. FYI cal4care is using office 365 email.
As a disti we have our KPI to partner reply and call within 4 hrs from any channel,

Andriy: Thanks for highlighting the chat error, Rest are all in order, You may need to clear the cache of the cal4care portal for further purchases.

 

[Andriy]

I would like to bring some clarity over here as a Disti
Andriy Requested for renewal on 8th Feb 8:15 am JST, and Suparat from cal4care replied the procedure on 8th Feb 8:41 am JST how to renew on the portal supplied by cal4care.
After channel Manager involvement Andriy replied to us that the mail Suparat did not reach. He would check Gsuite Manager to see if there is any error cause this issue. FYI cal4care is using office 365 email.
As a disti we have our KPI to partner reply and call within 4 hrs from any channel,

Andriy: Thanks for highlighting the chat error, Rest are all in order, You may need to clear the cache of the cal4care portal for further purchases.

Thank you very much for your reply.
I will contact our Gsuite manager to see if they have problems receiving emails from MS 365.
Sorry for any confusion. It seems I am still unable to receive your emails.

i am glad to hear that at least my emails reached you. Hopefully there will be no problems with next renewals.
Thanks to 3CX, Cal4Care and community for your help.