Replace License Key - Error 401

[padova]

We had to change FQDN and IP Address due to a ISP transition. We setup a new 3CX system on the new ISP under the trial professional self-managed license so we could test and make sure everything was working correctly and then cut over from the old to new 3CX. Everything went fine and now that we are transitioned over to the new 3CX, I went into the 3CX Portal and released our paid license from the old 3CX and when I go to Replace License Key on the new 3CX I get the following error:

A networking problem has occurred while activating your license key. (Error code: 401).

 

[GeorgeP_3CX]

Hi @padova,

I can see that you are using a perpetual subscription to replace the trial subscription.
Please note that this is not possible. You cannot use a perpetual subscription as the replacement.

I would suggest contacting our CSR department via email at [email protected] or through live chat from https://www.3cx.com/ to assist you further.