Solved Replacing audio prompt

[Rob24h]

Hi,

I am working on a Debian 3CX 15.5. SP4 installation and I want to replace a system prompt (the horrific license limit prompt).

First time I tried to replace the file in the webinterface I got an error message saying the file was in the wrong format. True, so I converted the file with Audacity (and later on I also tried with Cooledit and OnlineConvert).

But when I try to replace the file now nothing happens. I don't get an error message but the file is also not replaced. Tried this on 3 different PBX's (all v15.5. SP4).
What's happening here?

 

[YiannisH_3CX]

Hello @Rob24h

In order to do this, you will need to create a new prompt set and replace the specific prompt as per following instructions:

• Go to Settings >> System Prompts and click on Manage Prompt Set.
  
• Then select your current prompt set and click on Copy Prompt Set.
  
• Give a name to the new prompt set and click OK.
  
• Select the new prompt set as "Active Prompt Set" and again Click OK.
  
• Still on System Prompts Settings, in the search bar, search for PLSHOLD. This is the specific prompt that you want to change.
  
• Click on "Record By Phone" to record a new message(silence) or browse for a new audio file.
  
• Restart services for changes to take effect.

Please note that there is no conformation when the file is replaced correctly and the same name remains.

 

[Rob24h]

I did exactly what you described but still nothing happens. The file I need to replace is called LL (license_limit.wav) and I try to replace it with a file with another filename so I must see something change, right?

 

[YiannisH_3CX]

No, actually nothing will change. Your file will be renamed to the filename of the original file so the system can find and play the file when necessary.

 

[Rob24h]

So the file might have been processed correctly but I just don't get a succesfull message and i don't see the filename changing? If this is the case everything works now! Thanks for the help.

 

[YiannisH_3CX]

Glad i could assist.