Replicate Office Hours in two groups

[RoyB]

Hi,

I'm new to 3CX (which this question may make obvious)

I'm trying to set up a system which will serve two office locations, with two front desks on separate schedules. I'd like to have the following configuration

Incoming call (by DID) routes to 2 receptionist extensions at a front desk, currently ring group 800, extensions 201 and 202
Calls stack here for 30 sec, then route to an overflow group, currently ring group 802, with some random extensions. Ring both groups until answered.
I would like for the 2 receptionist extensions (either individually or by performing an action on both) to be easily set to out of hours, which dumps all incoming calls to VM on 202.

Now, I'd like to do this for second set of extensions on the same PBX, set up basically identically...

I've tried a couple different configurations, but haven't been able to get this call flow to work. Any suggestions on how to handle this scenario?

Thanks in advance.

 

[YiannisH_3CX]

Hello @RoyB

The easiest way i can think of for achieving the desired behaviour is by using a Dummy extension.
The call will come in through the DID and hit the Dummy extension. Depending on the status of the Dummy extension the call will either reach the Ring Group 800 and follow the normal call flow or go to voicemail for extension 202.
So if the Dummy extension is set to Away the forwarding rules for Away will point the calls to RG 800. DND status will point calls to VM 202.
The call flow will be: DID ---> Dummy Extension ---> Ring Group 800
---> Vm 202
The receptionists can switch the status of the Dummy extension at any time using a Web client and the appropriate extension rights.

The other way is to use the Call Flow Designer will allow you to create a Call Flow that fits your needs.
https://www.3cx.com/phone-system/call-flow-designer/