Hi,
Would anyone know if there would be reports in 3CX 16SC Ent that would cover this need:
''
For reporting, I’d like to run stats that answer the following queries:
Quantity of incoming calls answered in a given period by extension
(If extension 1 picks up and transfers to extension 2, then its extension 1 that took the initial call)
Total quantity of incoming calls fielded and length of time
(in above example, extension 1 might have had the call for 5 seconds while transferring and extension 2 might have had the call for 5 minutes, it would record both)
''
Would anyone know if there would be reports in 3CX 16SC Ent that would cover this need:
''
For reporting, I’d like to run stats that answer the following queries:
Quantity of incoming calls answered in a given period by extension
(If extension 1 picks up and transfers to extension 2, then its extension 1 that took the initial call)
Total quantity of incoming calls fielded and length of time
(in above example, extension 1 might have had the call for 5 seconds while transferring and extension 2 might have had the call for 5 minutes, it would record both)
''
