Report Bug - Queue Answered / Unanswered Calls (Graph) Odd Behaviour

[bouncy]

We are new to 3cx, so i apologies if this is not in the correct place. Please feel free to advise if i need to post elsewhere.

When initially configuring this report for it to be scheduled daily at 20:00, i noted that its one of the few that next to the timescale also contains a date field. When i later updated this report to add a new email address, i noticed that it still contained the date when i had initially set up the report (on this occasion the 3/3/2020), but it never crossed my mind to change it to today date as it was a daily report. What i didn't realise is that from that moment it continued to run daily, but started again at the 3/3/2020, but the actual date was the 6/3/2020. By the 8/3/2020 i was receiving queries why they had received a report for the 5th!!! To me, this behaviour seems wrong. Can anyone advise?

 

[CharlieCSB]

I am experiencing the same issue and come to the forum top get help as I can't find anything under the manuals around reporting. I use the detailed queue stats which has a field "today" to select which works well in conjunction with a daily schedule. However, with the queue answered / unanswered graph which requires a date, it then send you the data daily but for the same day every time - not much use.

Hopefully we will get a response!

 

[Radzman RA]

Hi. Yes, I'm facing same issue here. Multiple Hour-by-hour daily reports scheduled still show the reports' initial dates when first set. Unless you go back to the Reports and make minor change like set time to e.g. 20:01 and set it back to 20:00 on the next day, repeat these changes daily.

Saw some other similar post with responses "+1" from forum members but without much explanation to that. Tried to put +1 next to the date but I couldn't save the report "Schedule Report". Any clue?

Thank you in advance