I am trying to run reports for Agents in our queue in 3cx V20. The Agent Login History shows the Total Talking for each logged in period; but the Total Talking data from this report does not match the Total Talking Number from the Agent in Queue Statistics.
We added up the total talking time for both reports, and the discrepancy ranges from 15 minutes to up to an hour! Can we please get an explanation for why this discrepancy exists? Alternatively, can we get an explanation for what each number actually tracks?
We added up the total talking time for both reports, and the discrepancy ranges from 15 minutes to up to an hour! Can we please get an explanation for why this discrepancy exists? Alternatively, can we get an explanation for what each number actually tracks?
