Report incorrect numbers

[George Stavrianos]

Hello,
i created two reports on monthly and on daily the both have same config but the numbers don't much.

any clew?

 

[VasilisV_3CX]

Hello George,

Can you describe the steps you followed to create the monthly, and daily reports?

Can you also tell me what results you saw and what you expected to see?

 

[George Stavrianos]

and this is the results

 

[George Stavrianos]

if i summarize the daily report the numbers doesn't match with the monthly report.
also the monthly report of November shows me many unanswered calls more than the answered ones that's defiantly wrong.
see below

 

[George Stavrianos]

configuration of monthly report.

 

[George Stavrianos]

configuration of the daily report

 

[VasilisV_3CX]

Thank you for the data George. As troubleshooting report issues require a lot of data to troubleshoot with, may I suggest contacting a partner to log a ticket to Tech Support to follow up on this?

 

[George Stavrianos]

ok we will do that.
Do you have any report from other users experiencing the same problem?
I think that the calculations that the report is doing are wrong, probably a bug.

 

[VasilisV_3CX]

We haven't had any users reporting the same problem recently.

Before we can say it's a bug, an investigation needs to be done by Tech Support.

Have a great weekend!

 

[George Stavrianos]

Can we contact or create a ticket to Tech Support directly?

 

[VasilisV_3CX]

Yes of course you can!

To purchase a support ticket simply log in to the Customer Portal, then select Get Support and purchase a ticket. Once confirmed, refresh the Get Support page and you will have the option to open a Support ticket.

 

[George Stavrianos]

Why do i have to purchase a support ticket for a report that doesn't work correctly by the product
my configurations as i check it with my reseller Digimark seems ok and the informed that the can do anything. Cause the problem its on the software.

 

[NickD_3CX]

Hi George, there are 2 ways to reach 3CX Support:

• Via a 3CX Partner, in which case you don't have direct communication with 3CX, but your reseller should be more than capable of relaying the information. Generally for everyone reading this, partners in your area can be found here.
• Directly, as per my colleague with all that it entails

If neither of these options work for you, there is no option #3.

We shall take your comment and report under advisement as you could be correct, but this would have to be confirmed by 3CX Support.