Question, we have a few Ring Groups with a DID assigned, such as Traffic where truckers can dial it direct as to going thru the IVR. I was trying to run a report to see how many truckers are calling the DID (e.g. 321-555-1111) but the report comes back blank. I can't only run the report against the Ring Group extension 8006 which makes it hard to determine if the IVR was used to get to this ring group or the DID. I guess I can go thru the report and if the first leg of the call doesn't say IVR then I know, but what a pain.
Our published DID (to the truckers) is routing to some other business, obviously a carrier issue, but I wanted to see when did this "break". We also have DIDs assigned to all desk phone extensions which got me thinking it would be interesting to see if customers are using/calling the DIDs or going thru the main number/IVR. If IVR, then going forward maybe we dump most of the DID$
Our published DID (to the truckers) is routing to some other business, obviously a carrier issue, but I wanted to see when did this "break". We also have DIDs assigned to all desk phone extensions which got me thinking it would be interesting to see if customers are using/calling the DIDs or going thru the main number/IVR. If IVR, then going forward maybe we dump most of the DID$
