[ReportCallEnabled]!=True

[sommails]

Hi,

I have a question about the ReportCallEnabled variable.

The Process:

In my parameters i set the value to false.

<Parameter Name="ReportCallEnabled" Type="Boolean" Editor="String" Title="Enable Call Journaling" Default="False"/>

I think that when a inboundCall is received, the 3cx system sets the value from false to true.

Then

The Scenario ReportCall is matching because the value of ReportCallEnabled is different from true.

<Scenario Id="ReportCall" Type="REST">
      <Request SkipIf="[ReportCallEnabled]!=True" Url="https://[Domain].freshdesk.com/api/v2/tickets" MessagePasses="0" RequestEncoding="Json" RequestType="Post" ResponseType="Json">

My question is how to control the value of the variable ReportCallEnabled?
Can I change the value from true to false?

I don't want a ticket to be created every time I get a call.

Thanks for your help

 

[edossantos]

That setting will not be changed by 3CX. You control the value from the 3CX Console > Settings > CRM Integration > and disabling the "Enable Call Journaling" checkbox.

 

[sommails]

That setting will not be changed by 3CX. You control the value from the 3CX Console > Settings > CRM Integration > and disabling the "Enable Call Journaling" checkbox.

OK, I understand. I use this option.

My question does not relate to this point.

When the option is activated, all incoming calls create a ticket.
But not all calls received need a ticket.

Can the agents, from their phones or applications, makes a manipulation so that the tickets are not created.

For example:
If an agent receives a call from his mother, we don't want to create a ticket.

 

[edossantos]

Unfortunately Call Journaling is enabled or disabled for all calls. You can't select which calls trigger it and which don't. If this is a problem, you should disable Call Journaling and manually create tickets only for the calls you need.

 

[BC-ECSG]

I uploaded a template file for the settings in 3CX Console > Settings > CRM Integration. When I go back there I see and can change the parameter values for the Answered Outbound, Missed, and Unanswered Outbound calls but NOT the checkbox to Disable Call Journaling. The template file used does not have a parameter entry for ReportCallEnabled. I do need to utilize the auto-launch a URL. Is it possible to turn off just the other call journals?

 

[edossantos]

I uploaded a template file for the settings in 3CX Console > Settings > CRM Integration. When I go back there I see and can change the parameter values for the Answered Outbound, Missed, and Unanswered Outbound calls but NOT the checkbox to Disable Call Journaling. The template file used does not have a parameter entry for ReportCallEnabled. I do need to utilize the auto-launch a URL. Is it possible to turn off just the other call journals?

Do you need Call Journaling or not? If not, just remove the related scenarios from the XML.