Reporting - CDR

[adminbod]

The native reporting in V14 SP2 isn't enough for our call centre - I need more in-depth, customizable reporting to satisfy our internal requirements and that of our clients.

I'm wondering if there are any 3rd party CDR reporting applications/services that can natively receive a live feed from the 3CX CDR service.

I'm assuming that a specialised CDR application will be able to manipulate the 3CX call data to generate much more comprehensive reports?

cheers...

 

[lneblett]

There are a number of applications out there, but I confess to not have any first hand experience with them. The following is one that I do know did work with 3CX, but if you are running V14, then you may need to specifically query any vendor about the compatibility.

http://www.callaccounting.ws/