Reporting is not showing in the 3CX admin portal

[arash.shirvar]

Hi everybody,


We have a client who is using 3CX and has a few users with reporting access.

However, one user can't see the reporting option on the web portal despite setting all the reporting rights to the user account as shown in the below screenshots.

Do we need to do anything else to grant that access or are we missing something?


Your assistance is much appreciated,

Thanks,

 

[TheodorosG_3CX]

Try to access the management console and not the web client with this extension credentials.

 

[arash.shirvar]

Try to access the management console and not the web client with this extension credentials.

Thanks a lot, but where can we switch between the web client and the management console?

Is the link of these consoles different?

 

[TheodorosG_3CX]

Yes, in V18 this is different however this is not the case anymore in V20.

 

[arash.shirvar]

Thank you Theodoros

Can you please share the URLs of both consoles here?

Is the port number only different?

 

[TheodorosG_3CX]

Just to clarify here, in V18 when you access the management console the url should be like https://FQNDort bit when you are accessing the web client must be like https://FQDNort/webclient
In V20 this is not the case anymore as you access only https://FQDNort. This is also mentioned in the blog post here.