I am new to 3CX and I can't seem to find information describing the standard reports available. I ran a Ring Group Stats report that looked like we had a high number of missed calls. I then ran a Call Report to look at the detail and I noticed that all calls first come in to our unattended operator and from there, move through the call flow. The initial call to the operator is considered an unanswered call and I am assuming added to the call statistics as such? I can't tell since there is no documentation. Can anyone confirm this is the case and whether there is a way to remove this from call statistics since it really is not a valid unanswered call?
